b888 Privacy Policy

This privacy policy has been prepared by the company operating the b888 platform. By using the b888 website, mobile application, and related services, you are considered to have accepted the terms described in this policy.

This policy applies to all registered users, guest visitors, and any person associated with any service of b888. b888's Terms and Conditions serve as a complement to this policy, and both documents should be read together.

If you disagree with any part of this policy, please refrain from using our services and contact our support team.

b888 collects user information in various ways. This information is broadly divided into two categories — information you provide directly, and information collected automatically.

2.1 Direct Data Collection

You provide information to us directly in the following situations:

• During account registration — name, mobile number, email address, and date of birth.
• During the identity verification process — information from a national ID card or passport.
• When managing deposits and withdrawals — transaction details related to bKash, Nagad, Rocket, or Upay.
• When seeking support via live chat or email.
• When participating in competitions or special offers.

2.2 Automatic Data Collection

The following information may be collected automatically while you use our platform:

• IP address and device type.
• Browser type and operating system details.
• Time of site access and list of pages visited.
• Session data collected through cookies and similar tracking technologies.
• Gaming activity, betting history, and platform usage patterns.

b888 uses collected information only for specific and legitimate purposes. Any use of data is limited to the purposes listed below:

3.1 Service Operation and Improvement

• Creating and managing user accounts.
• Processing deposits, withdrawals, and other financial transactions.
• Continuously improving the quality of gaming and betting services.
• Identifying and resolving technical issues on the platform.

3.2 Security and Fraud Prevention

• Preventing unauthorised access to accounts.
• Detecting suspicious transactions and fraudulent activity.
• Monitoring required to comply with anti-money laundering policies.
• Verifying user identity.

3.3 Customer Service

• Resolving issues by communicating through live chat and email.
• Sending important account-related notifications.
• Informing users about bonuses, promotions, and VIP benefits.

3.4 Legal Obligations

It may be necessary to provide information upon request from a competent authority in order to comply with applicable laws and regulations. In such cases, b888 may provide the necessary information to meet its legal obligations.

b888 applies industry-standard security measures to protect users' personal information. All data stored on our servers is protected by SSL (Secure Socket Layer) encryption, making unauthorised access by third parties extremely difficult.

4.1 Data Retention Period

User data is retained while the account is active and for a defined period after the account is closed, as required by law. Records of financial transactions and identity verification information may be kept for an extended period in accordance with applicable regulations.

4.2 Third-Party Access

b888 never sells or rents users' personal information to any third party. However, limited information may be shared in the following cases:

• Payment processors — bKash, Nagad, Rocket, Upay — only the information necessary to complete transactions.
• Game providers — the minimum information necessary to confirm gameplay.
• Competent legal authorities — when legally required.

Cookies are used on the b888 platform to ensure proper functionality and to improve user experience. Cookies are small text files stored in your browser that help the site recognise you on subsequent visits.

5.1 Types of Cookies

• Essential Cookies: These are necessary to maintain login sessions and ensure security. Without these cookies, the site cannot function properly.
• Functional Cookies: Used to remember your language preference, display settings, and other personalised choices.
• Analytics Cookies: Help improve the platform by monitoring site traffic and usage patterns.

5.2 Cookie Controls

You can disable or delete cookies at any time through your browser settings. However, disabling essential cookies may make some important features of the site difficult to use.

As a b888 user, you have the following rights over your own information:

6.1 Right to Access

If you want to know what information we hold about you, you can contact our support team at any time. We will respond to your query within a reasonable time.

6.2 Right to Correction

You have the right to correct any inaccurate or outdated information in your account. This can be done through account settings or with the help of the support team.

6.3 Right to Request Deletion

In certain circumstances you may request that your personal information be deleted. However, due to legal obligations, some information may not be possible to delete before a specified period.

6.4 Right to Object to Processing

You have the right to object to the use of your information for marketing or promotional purposes. If you wish to stop receiving such communications, contact us directly.

b888 strictly prohibits its services for anyone under 21 years of age. We do not knowingly collect personal information from minors. If it comes to our attention that information from a minor has been collected in error, we will immediately arrange to delete that information and the relevant account will be closed.

To learn more about responsible gaming, read our Responsible Gaming Guidelines, which provide detailed information on age verification and healthy gaming habits.

The b888 platform may sometimes have connections to third-party game providers or service companies. These third parties have their own privacy policies, and b888 is not responsible for their data collection and use practices.

When playing on platforms of Evolution, Pragmatic Play Live, or other game studios, those companies' own policies may apply. Users interested in the privacy policies of those companies may contact them directly.

b888 reserves the right to revise this privacy policy from time to time. If significant changes are made to the policy, registered users will be notified by email or through a notice on the platform.

If you continue to use the service after a policy change, you will be considered to have accepted the updated policy. It is therefore recommended that you visit this page regularly to stay informed of any updates.

If you have any questions about this policy, you may find answers in our FAQ section or contact our support team directly.

For any questions, requests, or complaints regarding this privacy policy, please contact the b888 support team. Our team provides support in both Bengali and English, seven days a week, twenty-four hours a day.